CUSTOMER SERVICE

SHIPPING & DELIVERY

Shipping will be handled by a courier and delivery will be within 10 days from date of order payment receipt on the Italian mainland and within 12 days for the Italian islands. International delivery will incur different timing based on final destination being within the EU or outside the EU. All information on shipments will be released at time of order. Payment receipt is immediate whether made with credit card, pre-paid card or Paypal. Advanced money transfer might require a few additional days to be cashed. All order data needs to appear on the money transfer to allow a better order handling.

ONLINE SELLING TERMS (by confirming the order the customer also agrees to the data treatment (as per law 196/2003) and agrees to the following contractual terms)

Orders: the online purchasing order is finalized when confirmed up to the final selling terms and privacy . The customer will receive confirmation of the order by email at the email address provided when registering.

Prices: the selling prices of the products are inclusive of VAT. For purchases in currency different than Euro, the different VAT rates are applied.

Order cancellation: at any time before the actual payment the customer can void the order. A written communication must be emailed to ordini@speltamilano.it. In case of missing payment, the order will be automatically voided by Spelta Milano after 10 days.

Payment terms: the customer can select the method of payment among the ones offered by the web site while placing the order. Please check the page ORDERS AND RETURNS for details on the accepted methods of payment. Spelta Milano can cancel or activate one or more method of payment.

Order fulfillment: once the payment is received Spelta Milano will ship the merchandise following the methods selected by the customer while placing the order. Orders are fulfilled as per quantities available in storage. Therefore the acceptance of an order is based on product availability in storage. The customer will be immediately advised of any shipment delay due to shortage of merchandise in storage.

Delivery time and costs: the delivery will be made to the address indicate by the customer on the order. Time is expressed in working days starting from the day after order payment receipt.

Spelta Milano is released by its customers in case of missed or delayed or partial delivery due to force majeure, fluke and in any case to all causes ascribed to the postal or courier service. Shipping costs are charged to the customer and are clearly pointed out when placing the order. The actual shipping costs depend on the order configuration. Please check the page SHIPPING COSTS for details on shipping methods and costs. Spelta Milano can cancel or activate one or more shipping method.

Catalog changes: Spelta Milano can modify its catalog by adding or changing imagines and texts without incurring into any dispute.

Right of withdrawal: if the customer is a consumer (i.e. an individual buying the products for personal use and not related to a professional activity), he/she has the right to withdraw from the purchasing contract for no specific reason, without having to provide explanation and with no penalty. To exercise such a right, the customer will have to notify Spelta Milano within 10 days from receiving the merchandise. Notification will have to be sent by registered return mail to La scarpa artigiana di Spelta Via Lazzaretto 55 20014 Nerviano (MI) Italy. Once the notification is received, Spelta Milano will advise the customer how to progress with the merchandise return. Return and shipping costs are charged to the customers. The merchandise will have to be returned whole and in its original packaging, with all its parts and with no damage or breaking. Should damage or breaking appear, the withdrawal won’t be allowed. If the terms to allow the right of withdrawal are present, Spelta Milano will activate the reimbursement within 14 days from merchandise receipt, withholding any expense relative to assessed damage to the goods.

Delivery vices: the customer will have to denounce any defect found in the merchandise within 5 days from its receipt with registered return mail sent to La scarpa artigiana di Spelta Via Lazzaretto 55 20014 Nerviano (MI) Italy . After 5 days from day of receipt the merchandise is intended as accepted by the customer.

Jurisdiction: the contract is regulated by the Italian law. Any dispute related to the application, execution, interpretation and violation of the trading terms is under the jurisdiction where the customers has its own residence or domicile, if on the Italian territory, otherwise under the Rome Jurisdiction if the customers resides or is domiciled abroad.


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